The weblog ‘Putting people first’ links to three interesting papers from CHI 2008 on mobile payments.
Lessons for digital money design from Japan. Mainwaring, S., March, W., and Maurer, B. 2008. In Proceeding of the Twenty-Sixth Annual SIGCHI Conference on Human Factors in Computing Systems.
“As an example of ubiquitous computing in the here and now, the adoption of digital money is found to be messy and contingent, shot through with cultural and social factors that do not hinder this adoption but rather constitute its specific character. Adoption is strongly tied to Japanese conceptions of the aesthetic and moral virtue of smooth flow and avoidance of commotion, as well as the excitement at winning something for nothing.”
Reminds me of Bell & Dourish’s Yesterday’s tomorrows where ubicomp is ‘highly present, visible, and branded’.
Learning from virtual currency use in China. Wang, Y. and Mainwaring, S. D. 2008. In Proceeding of the Twenty-Sixth Annual SIGCHI Conference on Human Factors in Computing Systems. [PDF]
“Virtual and real currencies can interact in complex ways that promote, extend, and/or interfere with the value and character of game worlds. Bringing money into HCI design heightens existing issues of realness, trust, and fairness, and thus presents new challenges and opportunities for user experience innovation.”
I like the way that money as a constraint within HCI research is seen as a way of strengthening research around realness and trust.
Conducting everyday payments with minimum user involvement. Lehdonvirta, V., Soma, H., Ito, H., Kimura, H., and Nakajima, T. 2008. In CHI ‘08 Extended Abstracts on Human Factors in Computing Systems. [PDF]
“The aim is to make paying like breathing: something we are only peripherally aware of unless we exert our resources beyond the usual. This idea has powerful implications for business and design.”
Wow, towards true frictionless capitalism.