Mobile payment demo

The near-future success of NFC depends on the usability of mobile payments and ticketing. As interaction designers we of course argue that the success hinges on good design of this experience and recent news suggests that there is little to recommend mobile payments unless they offer some useful new features (see Place and product based collaborative filtering).

So it’s good to see work that explores the details of the transaction interface (see our design brief). This video shows “A mobile payment demo using Welcome’s NFC applet integrated with a payment application in a mobile phone.”:

More detail at Aneace Haddad’s weblog.

It’s great to see that the transaction is very fast and there is at least basic audible feedback at the point of touching. It’s also interesting to note the integration of a paper receipt into the process. While a mobile wallet can provide payment history and receipts, the paper receipt builds trust in the transaction and its value should not be overlooked.

Compare and contrast to other NFC demo videos, what kinds of interactions are working here? Does anyone else notice that NFC interactions that rely heavily on the screen seem awkward?

Related things:

  1. Interactions of transactions This is a design brief, one of many themes that the Touch project is investigating. It is likely that NFC has a role to play in the future of our interactions with infrastructures like......
  2. Retro-fitting mobile phones with RFID The promise of NFC is about easily using mobile phones as a part of daily life: ticketing, paying with a credit card, opening doors, sharing, printing and downloading in the physical world. But until......
  3. Three papers on mobile payments The weblog ‘Putting people first’ links to three interesting papers from CHI 2008 on mobile payments. From meiwaku to tokushita! Lessons for digital money design from Japan. Mainwaring, S., March, W., and Maurer, B.......
  4. ‘Touch orders’ with ‘RFID dongles’ A while ago some interesting projects attached passive RFID tags to ordinary mobile phones to enable participation within RFID-based ticketing, payment or infrastructure. I wrote about this way of retro-fitting mobile phones with RFID.......
  5. Reboot 8: Mobile presence The thing that struck me most at Reboot 8 was the emergence of the mobile as a platform. In particular, this platform is finally allowing the kinds of 3rd party and community development that......

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